Samia Craft Return Policy

At Samia Craft, we value your satisfaction and strive to deliver high-quality, handcrafted products. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

  1. Timeframe: You can request a return within 7 days of receiving your order.
  2. Condition of Items: Items must be unused, unwashed, and in their original condition, with tags and packaging intact.
  3. Non-Returnable Items:
    • Custom or personalized items.
    • Clearance or final sale items.
    • Items damaged due to misuse or mishandling.

Return Process

  1. Submit a Request: Contact our Customer Support team at [your email/phone number] with your order details and reason for return.
  2. Approval: Once your return is approved, you’ll receive instructions on how to send the item(s) back to us.
  3. Shipping:
    • Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.
    • Use a trackable shipping method to ensure the safe return of your items.

Refunds

  1. Processing Time: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. This process typically takes 3-5 business days.
  2. Refund Method: Approved refunds will be processed to your original payment method. Depending on your bank, it may take 3-5 business days for the refund to reflect in your account.
  3. Partial Refunds: A partial refund may be issued if the item shows signs of use or is not returned in its original condition.

Exchanges

We offer exchanges for items that are defective, damaged, or the wrong product. Please contact us within 7 days of receiving your order to request an exchange.

Damaged or Defective Items

If you receive a damaged or defective item, notify us immediately with a description and photo of the issue. We will arrange a replacement or refund at no additional cost to you.

Cancellation Policy

  1. Order Cancellations: Orders can be canceled within 24 hours of placement for a full refund.
  2. Custom Orders: Custom or personalized orders cannot be canceled once production has begun.

Contact Us

For any return, refund, or exchange inquiries, please reach out to us:

At Samia Craft, we’re committed to ensuring your shopping experience is seamless and worry-free. Thank you for choosing us for your handcrafted needs!